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FAQ's
Here is a list of our most frequently asked questions to learn more about what we offer and how to make the most of your online shopping experience with us.
If your questions are still unanswered by the list below, please give us a call on 011 457 3910 or mail us, hello@pharmamark.co.za, and weāll do our best to help you in every way possible.
PHARMAMARK GROUP
ABOUT US
Who is Pharmamark?
Pharmamark is a proudly South African, family-owned health and wellness company with over 30 years of experience developing quality, affordable products for South African families. Our brands include Revite, Eat Naked and IntensCare
Where are Pharmamark products made?
Our products are sourced from carefully selected local and international manufacturing partners that meet strict quality and safety standards. Each product is manufactured according to applicable quality regulations.
Where can I buy Pharmamark products?
You can purchase directly from our online store or from selected pharmacies, health stores and retailers across South Africa.
Are your products registered?
All products are manufactured according to applicable South African regulations for
complementary medicines, foods or medical devices, depending on the product category.
Are your products safe?
Yes. Product safety and
quality are our highest priorities. We work only with approved manufacturers
and every product undergoes quality control before reaching our customers.
CHOOSING PRODUCTS
How do I know which product is right for me?
Each product page explains
its purpose, ingredients and recommended use. If you're unsure, our customer
service team can help guide you.
Can I take more than one Pharmamark product together?
Many products can be used together, but we recommend following the dosage instructions and consulting your healthcare professional if you're taking medication or have a medicalcondition.
How long before I notice results?
This varies depending on the product and individual. Some products may provide benefits quickly, while others are designed to support your health over time when taken consistently.
Can children use your supplements?
Some products are suitable for children while others are intended for adults only. Please refer to the product label for age recommendations.
Are your supplements suitable during pregnancy or breastfeeding?
Always consult your doctor or healthcare professional before using any supplement while pregnant or breastfeeding.
INGREDIENTS & ALLEGENS
Where can I find ingredient information?
A full ingredient list is available on every product page and product label.
Do your products contain allergens?
Please refer to each product's ingredient list and allergen information before use.
Are your products vegan or vegetarian?
Many of our products are suitable for vegetarians and some are suitable for vegans. This information is clearly indicated on the individual product pages and packaging.
Are your products gluten free?
Where applicable, gluten-free claims are indicated on the product packaging or product page.
Do your products contain sugar?
Sugar content varies depending on the product. Please refer to the nutritional minformation panel.
Vitamins, Minerals & Essential oils
REVITE
What makes Revite different?
Revite focuses on convenient, high-quality nutritional supplements that support everyday health, energy and wellbeing.
What time of day should I take Revite supplements?
Most supplements can be taken with food, although specific recommendations are provided on each product label.
Can I take Revite Super B every day?
Yes, when taken according to the recommended dosage.
Are Revite products suitable for athletes?
Yes, they are suitable for
everyday people too.
Which Revite product is best for energy?
Vit-T-Go, Super B and Magnesium supplements
Which Revite product are best for muscle recovery?
Vit-T-Go and Magnesium.
Which Revite supplement are best for stress support?
Super B and Ashwagandha.
Can supplements be taken on an empty stomach?
It depends on the supplement.
Some supplements can be taken on an empty stomach, while others are better absorbed or are gentler on the stomach when taken with food.
Always follow the directions on the product label. If you experience stomach discomfort, taking your supplement with a meal is often recommended. If you're unsure, speak to your healthcare professional for advice.
Revite
VIT-T-GO
What is Vit-T-Go?
Vit-T-Go is a convenient single-serving vitamin and nutrient sachet designed for busy lifestyles.
Can I carry Vit-T-Go while travelling?
Absolutely. The sachets are designed for convenience and are ideal for travel, work or sport.
Does Vit-T-Go replace a healthy diet?
No. It is intended to complement a balanced diet and healthy lifestyle.
revite
MAGNESIUM
What is the difference between Revite Magnesium tablets andMagnesium Fizzy?
Magnesium Tablets provide a convenient daily supplement, while Magnesium Fizzy dissolves in water to create an easy-to-drink effervescent beverage.
Which magnesium supplement is best?
There isn't a single"best" form of magnesiumāit depends on your individual needs.
- Magnesium GlycinateĀ is a highly absorbable form that is gentle on the stomach. It's often chosen by people looking to support muscle function, relaxation and overall wellbeing.
- Magnesium CitrateĀ is also well absorbed and may have a mild laxative effect, making it a popular choice for those who occasionally experience constipation.
- Magnesium OxideĀ contains a high percentage of elemental magnesium but is less readily absorbed. It is commonly used where digestive support is the primary goal.
If you're looking for an everyday magnesium supplement to support an active lifestyle, a highly absorbable form such as magnesium glycinate is generally a good choice
When should I take magnesium?
Magnesium can
generally be taken at any time of day, but consistency is more important than
timing.
Many people
prefer to take it:
- With a meal to improve stomach comfort.
- In the evening as part of their bedtime routine.
- After exercise as part of their overall recovery and hydration strategy.
Always follow the directions on your specific product.
Can I take magnesium with vitamin D?
Yes. Magnesium and vitamin D are commonly taken together and can complement one another as part of a balanced diet. Magnesium plays a role in many normal body processes, including those involved in vitamin D metabolism.
If you are taking prescription medication or have an underlying medical condition, consult your healthcare professional before starting any new supplement.
Revite
SUPER B
Can I take Revite Super B every day?
Yes, when taken according to the recommended dosage.
What are the benefits of Super B?
Vitamin B Complex provides a combination of essential B vitamins that work together to support normal body functions.
Super B may help support:
- Normal energy-yielding metabolism.
- Normal nervous system function.
- Normal psychological function.
- The reduction of tiredness and fatigue.
- Normal red blood cell formation.
- General health and wellbeing.
Vitamin B vitamins are water-soluble, making regular daily intake important as part of a balanced diet.
Revite
Omega 3
Should I take Omega-3 with food?
Yes. Omega supplements are generally best taken with a meal.
Can I take Omega-3 every day?
Yes, when used according to the recommended dosage.
Eat Naked
EAT NAKED HONEY
Does raw honey expire?
Pure raw honey has an exceptionally long shelf life and, when stored correctly in a sealed container, does not spoil in the same way as many other foods.
Over time, honey may naturally change in colour, flavour or texture, but this does not
necessarily indicate that it has gone bad. For the best quality, store it in a cool, dry place away from direct sunlight.
Why does my honey crystallise?
Natural raw honey naturally crystallises over time. This is a sign of authenticity and does not affect quality.
Crystallisation is a completely natural process and is actually a sign that your honey is minimally processed.
Different floral sources contain varying natural sugar ratios, causing some honeys to crystallise faster than others. Crystallised honey is perfectly safe to eat and
retains its natural quality.
If you prefer liquid honey, simply place the jar in warm (not boiling) water until the crystals dissolve.
How do I return crystallised honey to a liquid state?
Place the jar in warm (not boiling) water and stir gently until it returns to your preferred consistency.
Is Eat Naked Honey pasteurised?
Our honey is minimally processed to preserve its natural characteristics.
Why does honey vary in colour?
Natural honey varies in colour and flavour depending on the flowers visited by the bees.
Is honey suitable for babies?
No. Honey should not be given to children under 12 months of age.
Home medical devices
INTENSE CARE
How do I use a nebuliser correctly?
While instructions may vary slightly between models, the general steps are:
- Wash your hands before handling the device.
- Assemble the nebuliser according to the manufacturer's instructions.
- Add the prescribed medication to the medicine cup.
- Attach the mouthpiece or mask securely.
- Sit upright and breathe slowly and normally until the medication has been delivered.
- Clean and dry all reusable parts after each use according to the user manual.
Always use medications exactly as prescribed by your healthcare professional.
How often should I replace my nebuliser mask?
Replacement depends on how frequently the nebuliser is used and the manufacturer's
recommendations.
As a general guide:
- Masks and mouthpieces should be replaced everyĀ 3ā6 monthsĀ with regular use, or sooner if they become cracked, discoloured or damaged.
- Tubing should be replaced if it becomes stiff, cracked or no longer performs properly.
- Filters should be replaced as recommended in your device manual.
Using clean, well-maintained accessories helps ensure optimal performance and hygiene.
How do I clean my nebuliser?
Follow the cleaning instructions supplied with your device after every use.
How often should nebuliser parts be replaced?
Replacement intervals depend on the component and frequency of use. Please refer to your user manual.
Can multiple family members use the same nebuliser?
Yes, but each person
should have their own mouthpiece or mask for hygiene reasons.
Does my nebuliser include a warranty?
Yes. Please refer to the warranty information supplied with your device.
MEDICAL QUESTIONS
Are Pharmamark products medicines?
Many of our products are complementary health supplements or foods and should not replace prescribed medication.
Can your products treat or cure diseases?
No. Our products are intended to support general health and wellbeing and should be used as directed.
Should I speak to my doctor before taking supplements?
Yes, especially if you're pregnant, breastfeeding, taking medication or managing a medical condition.
ORDERS & SHIPPING
Is there a minimum order?
No.
Do you offer free delivery?
Yes. Free delivery is
available on qualifying orders over R500.
How long does delivery take?
Orders are typically dispatched within one working day after payment confirmation and will be delivered within 3-5 working days.
Can I track my order?
Yes. Once your order has
been dispatched you'll receive tracking information via email.
Do you deliver outside South Africa?
Currently we only deliver
within South Africa.Ā
Can I collect my order?
To maintain maximum efficiency and speed, we operate as an online-only dispatch hub from our Edenvale warehouse. We do not currently offer a public collection point.
Is it safe to pay with my card online?
Absolutely. We use PayFast, a leading South African payment gateway. All transactions occur behind an SSL (Secure Socket Layer) Certificate, meaning your details are encrypted and entirely confidential. PayFast is fully PCI-compliant, ensuring your data is protected against theft or attacks.
Do I have to receive my order personally?
No. Anyone present at your designated delivery address can sign for the package on your behalf.
ACCOUNTS
Do I need an account to place an order?
Creating an account allows you to track orders and manage your purchases, although guest checkout may be available.
How do I reset my password?
Use the "Forgot Password" option on the login page.
RETURNS
Can I return a product?
Yes, provided it meets the
conditions outlined in our Returns Policy. View full policy here: Return and Refund PolicyĀ
What if my order arrives damaged?
Please contact us as soon as possible with photographs so we can resolve the issue quickly.
PROMOTIONS
Can I use more than one discount code?
Only one promotional code may be used per order unless otherwise stated.
How do I hear about new products?
Subscribe to our newsletter and follow us on social media.
Still have questions? Reach out to our team at hello@pharmamark.co.za or complete the below form and weāll get back to you as soon as possible.