Refund and Return Policy

(Version: 1.0)

1. Our goods.
We supply physical goods.

2. Read instructions.
Please carefully read and follow all instructions that come with our goods. For example, any documents that help you use our goods. Please also read our website at for tips on using our goods.

3. Cooling-off period.
Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.

4. Our goods warranty.
We warrant that all our goods are new and of good quality unless we clearly describe them as used or reconditioned or as having specific defects.

5. Return of goods in terms of cooling-off period.
You must return any goods in new condition with all packaging and materials. We will refund the purchase price of the goods (minus the direct costs of returning the goods) within 30 days of the date of cancellation.

6. Statutory goods warranty for six months.
We warrant all our new goods against any defects for six months of normal household or business use, from the time we supplied the goods. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).

7. Defective goods.
Defective goods are those that had a defect or were unsafe when we supplied them. A defect usually means that the goods were manufactured using materials, components or workmanship below an acceptable standard. You must prove that goods are defective.

8. Statutory compensation.
We will replace or refund the price of any defective goods that you return to us during the six month statutory warranty. Returns must follow our returns procedure below.

9. Choice of compensation.
Any customer that is also a consumer under the CPA may decide whether we should either replace the defective goods, or make a refund. We will decide how to compensate any of our other customers.

10. Exclusion of industrial use.
We only warrant goods for any industrial or unusual commercial use if we clearly state this in writing, for example on the packaging.

11. Postage costs.
We will refund the reasonable postal and insurance costs of returning defective goods. We may inspect the goods to confirm that they are defective before we do so.

12. Procedure for returns to other suppliers.
Customers of other suppliers (such as major retail chains) must return defective goods directly to that supplier. Customers must use the correct returns procedure. Please contact the customer services department of the relevant supplier for details of their returns procedures.

13. Our returns and refunds procedure.
Please contact our customer service department to log your return by either calling or emailing us. The relevant contact details are listed below.

14. Our customer services department contact details.
Our customers can contact our service department as follows:
Telephone number: 011 457 3910
Email address:

15. Customer queries and complaints.
We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our goods.